Thomson Reuters
Overview
Thomson Reuters is a global leader in trusted news and information. During my time there, I worked within the legal technology division supporting products that help law firms and attorneys manage their daily operations at scale.
I primarily focused on two core initiatives:
Passive Time
A time-tracking product designed to help attorneys automatically capture billable hours with minimal manual entry.
Paperless Proforma
A billing platform that enables law firms to streamline, review, and approve client invoices with greater accuracy and efficiency.
Both initiatives involved complex system requirements, shifting priorities, and evolving business constraints. I worked closely with product, engineering, and research partners from discovery through delivery to ensure that design decisions remained grounded in user needs while aligning with organizational goals.
Each project began with an intensive design sprint where we mapped end-to-end user journeys, identified opportunity areas, and explored multiple solution concepts. I contributed to research synthesis, concept development, prototyping, and usability validation. The work resulted in clear, actionable design direction that informed subsequent product development.
Because these tools were part of the broader 3E legal platform, I leveraged an established persona library and behavioral insights to guide design decisions across workflows, ensuring alignment across the ecosystem.
Both initiatives involved complex system requirements, shifting priorities, and evolving business constraints. I worked closely with product, engineering, and research partners from discovery through delivery to ensure that design decisions remained grounded in user needs while aligning with organizational goals.
Each project began with an intensive design sprint where we mapped end-to-end user journeys, identified opportunity areas, and explored multiple solution concepts. I contributed to research synthesis, concept development, prototyping, and usability validation. The work resulted in clear, actionable design direction that informed subsequent product development.
Because these tools were part of the broader 3E legal platform, I leveraged an established persona library and behavioral insights to guide design decisions across workflows, ensuring alignment across the ecosystem.
Passive time
A time-tracking tool designed to help attorneys automatically log billable hours with minimal manual input
Paperless Proforma
A billing solution that enables law firms to streamline and accurately manage client invoicing.